Information about returns and complaints

Returns

If you are not completely satisfied with your purchase, you can return the product within 90 days from the date of delivery.

• The product must be unused, in the same condition as delivered and in its original packaging.

• To initiate the return process, please contact us by email at: support@trenlix. com, providing your order number.

• Once we have received and inspected your product, we will send you confirmation via email.

Returns address:
trenlix Returns Dept. – Via Roma 123, 00100 Roma (RM), Italy
(sample address, please replace with the correct warehouse address).

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Refunds

• Once your return is approved, the funds will automatically be refunded to the payment method used for your purchase.

• The refund processing time may vary from 3 to 7 business days, depending on the bank or payment operator.

• If your refund does not arrive within the stated timeframe, please contact us at: billing@trenlix. com.

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Defective or damaged products

If you receive a faulty product or one damaged in transit, please contact us immediately with photos or video of the issue. We will provide a free replacement or full refund.

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Return shipping costs

• Return shipping costs are the responsibility of the customer unless the product is faulty or there has been an error on our part.

• We recommend using registered shipping carriers to ensure safe return delivery.

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